If you have successfully filed an unemployment claim you can expect to receive your first payment 18 to 20 days later. Any delay indicates that an investigation has been started by the Division of Employment Security (DES) due to issues concerning your claim.

You will not be notified when they process the claim. Issues concerning your claim may be due to your employer, who will be informed of the claim and who may believe that you do not qualify for some reason. Try not to be to overly concerned it could be that there is only a need for more information for this reason or any other kind of issue you will receive a questionnaire or perhaps a notice so that you can be interviewed by telephone.

If you are eligible for unemployment insurance (UI) benefits you will receive your payment the next working day after your weekly certification claim has been filed. If you wish to track your payments or claim balance you can use the (DES) website www.moclaim.mo.gov Or the automated IVR telephone system.

There is no charge for using the system. If the issue is not resolved then it could be that you are not eligible for UI benefits in spite of being insured. Some possible reasons are, being discharged from work due to misconduct, quitting your job without valid reasons, refusing job offers or being unable or unavailable for work. If this is the case you will receive a” Notice of Deputy´s Determination” giving the reasons for denial of benefits, information as to how these benefits could become payable and also your appeal rights. Your appeal rights means that if you disagree with the determination believing a law to have been misapplied or that certain facts were not taken into consideration then you can appeal the decisions. Of course if you don´t understand the determination notice contact your Regional Claim Center. The determination also tells you your time limit for filing an appeal. This can be done by mail or fax to the address given on the determination. Late filing will mean that you lose your right of appeal.

While you are waiting for a decision you must continue to file each week that you are unemployed. This way you will be eligible to receive the benefits if the decision is in your favor. If your employer files an appeal against a determination which finds you eligible his appeal will not stop your benefits unless he wins the appeal. It is very important that you present your side of the case because otherwise the employer might win and you might have to pay back any benefits you have received. So you need to be present at the hearing when your employer appeals. The Missouri (DES) website mentioned above is available for any help you might need to get you through your period of unemployment.

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